All About Kids Pediatrics, Inc - Kristen Walker, MD    Amanda Peck, MD     Bharat Narumanchi, MD

 
Your Patient Centered Medical Home……
Thank you for choosing All About Kids Pediatrics, Inc. as your primary healthcare team.  We are committed to providing you with comprehensive, coordinated high quality care.  To help us do that we have adopted a model of healthcare delivery called the patient-centered medical home or PCMH.
  
What is a patient-centered medical home?
A patient-centered medical home is a system of care in which a team of health professionals works together with you, the patient and the patient family to provide you with the best possible health outcomes.  Your primary care provider leads the care team which may include nurses, medical assistants, receptionists, specialists and other health care professionals working together with you as the center of the care team.  When you, as the patient, take an active role in your care, you can be sure you are getting the care that you need.
 
How does a patient-centered medical home benefit me?
  • In a medical home, your care team: Is available when you need us.  We will tell you when our office hours are and how to get clinical advice 24/7, during and after office hours.
  • We strive to know you and your health history so we can suggest treatment options that are optimal for your health.
  • We will focus on preventative care to keep you as healthy as possible.
  • We will make sure that you understand your condition and how to best take care of yourself.  We will help you understand your options and help you make decisions about your care.
  • Our office will assist you in coordinating your healthcare across the health care system, making appointments and making sure that specialists have the information they need about you to care for you.
  • Our office is working towards using technology to share your medical record to help eliminate duplicate testing and medications and will make sure that all your health records are maintained in one place.
 
GETTING THE MOST FROM YOUR MEDICAL HOME
 
Your Care Team will:
1.    Learn All About You
  • We will get to know you and all aspects of your life which affect your health and well-being.  We will update our records with your help each time you seek care.
  • We will listen to your questions and concerns and treat you as a full partner in your care.
  • We will obtain information on your insurance coverage or give you information on how to obtain insurance coverage.
 
 
2.     Communicate With You
  • Clearly explain your health situation and make sure you are aware of all the options for your care.
  • Give you time to ask questions and answer them in a way you understand.
  • We will help you make the best decisions for your care.
  • We will ask for your feedback about your patient experience and how we can better serve your healthcare needs.

  • Provide you with the information you need to obtain care and clinical advice during office hours and when the office is closed.  The specific role of our care team will be explained to you.
  • Give you instructions on how to transfer records to our practice and how to obtain records from our practice.  A member of our front office staff is always happy to help you.
  • Provide you with information about sources for insurance coverage as needed. A member of our front office or billing staff can provide you with information on financial support available to suit your health care needs.
 
3.     Provide Access to Evidence-based care, patient/family          education and self-management support
  • Provide treatment and recommend preventive services based on evidence-based guidelines for care facilitated by electronic medical records.
  • Provide equal access to care regardless of your source of payment.
  • Help you set goals for your care and help you meet these goals every step of the way.
  • Give you and your family information to help educate about your condition and ways to stay healthy including providing information about community based support groups and services.
  • Coordinate your care across multiple settings and with specialists, when necessary, to provide you with the best possible care.
 
What You Can Do
 
1.  Be in charge of your health
  • Know that you are a full partner in your care.
  • Learn about your health situation and what you can do to stay as healthy as possible.
  • Understand that your lifestyle choices affect your personal health and that of your child’s
  • Understand your financial obligations related to your child’s health

 
2.  Participate in your care
  • Follow the plan of care that you and your medical team have agreed is the best for your health.
  • Help us to identify any barriers you may have in following your child’s treatment plan.
  • Take medications as prescribed or let us know why you are unable to do so.
  • Keep scheduled appointments or reschedule them according to the office policy if a conflict arises.
 
 
 
3.  Communicate with your care team
  • Ask any questions that you may have about your child’s care and be certain that all your questions are answered and you understand the answers.
  • Bring your child’s medications, herbal supplements and vitamins to the appointment.
  • Inform the care team of any changes in your child’s health since the last visit.
  • Always inform the medical care team if you have had care elsewhere including ER visits or hospitalizations. This will allow us to coordinate your care and obtain copies of the visits.
  • Always speak with your care team about your experience so we can provide you with the best possible care and so we can continue to improve our care to your family.
  • Always provide any other physicians, hospitals or urgent care facilities our office information including phone and fax so that they can communicate with our office.
 
Our Services:
In addition to routine well child care and sick visits, we provide immunizations and basic lab tests such as strep, flu, mono, urinalysis and skin cultures.  Blood draws are referred to your participating lab but our office will perform hemoglobin, hematocrit, lead and cholesterol screenings based on your insurance plan benefits.  We perform circumcisions, frenectomy’s and some simple laceration repairs as well as ear piercing, wart removal and treatment, and some fracture management.  Our office treats asthma and attention deficit hyperactivity disorders.  We do not treat adolescent psychiatric diagnosis’ or provide gynecology services but we will assist you with referrals to a specialist. 
Individual consultations are available and welcomed by the doctors.  Special time is reserved for them.  If you have a problem that cannot be addressed during a routine visit, please ask our medical team and we will be happy to set up a time with your physician.
 

 
How Will I Contact My Medical Home Team?
 
  • Practice address:  All About Kids Pediatrics, Inc.  3573 SW Corporate Pkwy. Palm City, Fl. 34990
  • Practice phone:  772-283-5431 Outside normal hours 772-631-1740 (emergencies only) the on call doctor will return your call promptly.  If you do not receive a call in 30 minutes call again please.
  • Practice hours:  Monday, Wednesday, Thursday & Friday 8:00am-4:30 pm but can see emergencies till 5:00pm.  Tuesday 8:00am-4:30pm(emergencies till 5:30 if needed Saturday 8:30am-10:30 am but will see emergencies till 12:00pm (during school year only)
  • Practice Website: allaboutkidspediatrics.org
  • After Hour Access to Care: We would like to remind you that we are available 24 hours a day 365 days a year.  We have Saturday morning hours, special emergency appointments every weekday, same day appointments and evening hours four days a week.  Please call our office before going to an urgent care or to the emergency room.  The on-call doctor will determine if you need to be seen urgently and they will direct you to the emergency room only as a last resort. 
  • Our physicians are here to help you and direct you to the best possible treatment for your child.
  • If you need medication refills please call your pharmacy first, they will send us the request electronically.  Routine medications are NOT refilled after hours. 
  • If you need to make an appointment, reschedule an appointment or leave a message after hours for our office, please call our main office number 772-283-5431 and leave a message and we will call you the next business day.
 
Our after-hours phone number is 772-631-1740
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